Damovo for you

W H Y DA M OVO ? WWWWWW HHHHH YYY DDDAAA MM OOVVVOOO ??? DIGITAL TRANSFORMATION CAN UNLOCK GROWTH, INTRODUCE EFFICIENCIES DDIIGGGIITTTAAAALLLL TTTTRRRRAAANNNNSSSFFFFOOORRRMMMAAATTTIIIOOONNN CCCCAAAANNNN UUUUNNNLLLOOOCCCKKK GGGGRRRRROOOOOWWWWTTTHHHH,,, IIINNNTTTTRRROOODDDUUUCCCEEE EEEFFFFFIICCCIIIEEENNNCCCIIIIEEEESSSS AND PROVIDE THE INFRASTRUCTURE YOU NEED TO KEEP AHEAD. AAAANNNNDDDD PPPPPRRRROOOOVVVVVIIIDDDEEE TTTTHHHHEEE IIINNNFFFRRAASSSTTRRRUUUCCCTTTTUUURRREEEE YYYOOOOOUUUU NNNEEEEEEEDDD TTTTOOO KKKEEEEEEEPPPP AAAAAHHHHEEEEAAAADDDD... IN DAMOVO, YOU’LL FIND A PARTNER THAT’S FOCUSSED ON YOU, CREATING IIINNN DDDAAAAMMMOOOVVVOOO,,, YYYOOOUU’LLLL FIND A PARTNER TTHHAAATT’’’SSS FFFOOOCCCUUUSSSSSSSEEEEDDDD OOOONNNN YYYOOOOUUUU,,, CCCCRRRRREEEEAAAATTTTIIIINNNNNGGGG TAILORED SOLUTIONS TO GUIDE YOU THROUGH YOUR DIGITAL JOURNEY. TTTAAAAIIILLLOOORRREEEDDD SSSOOOLLLUUUTTTIIOONS TO GUIDE YOU THROUGGHHH YYYOOOUUURRR DDDIIIGGGIIITTTAAALLL JJOOURNEY. WE SUPPORT YOU BY: WWWEE SSUPPORT YYOUU BBYY:: 2700 CUSTOMERS 650+ STAFF 2.500 + CONTINGENT WORKERS 265+ FULLY TRAINED AND HIGHLY QUALIFIED VOICE AND DATA NETWORK EXPERTS DEVELOPING TRANSPARENCY – TO OPTIMISE DECISION MAKING DEVELOPING TRANSPARENCY – TO OPTTIIMMIIISSE DDEECISIOONN MMMAAAKKKKIIINNNNGGGG BOOSTING CUSTOMER AND EMPLOYEE COLLABORATION WITH THE LATEST COMMUNICATIONS TOOLS BOOOSSSTTTIIINNNGGGG CCCCUUUUSSSSTTTTOOOOMMMEEERRR AAAANNNDDD EEEMMMPPPLLLOOYYEEE COLLABORRAAATTTTIIIIIOOOOONNNNNN WWWWIIIITTTHHHH TTTTTTHHHHHHHEEEEE LLLLAAAAAATTTTTEEEEESSSSTTTT CCCCOOMMMMMMMMMUUUUUNNNNNIIIIIICCCCCAAAAAAAAATTTTTTTTTIIIIIIIIIOOOOOOOOOOOONNNNNNNNNNNNNNSSSSSSSSSSSSS TTTTTTTTTOOOOOOOOOOOOOOOOOOOOLLLLLLLLSSSSSSSS DIRECT PRESENCE IN 16 COUNTRIES OPERATIONS SPANNING 150 COUNTRIES 1,9 MILLION ENDPOINTS UNDER MANAGEMENT CCCRRREEEAAAATTTTTIIIINNNNGGG MMMOOORRREEE AAAGGGGIIILLEEE,,, RRREEESSSPPPPOOOONNNSIVVEEE EEENNNVVVIIIRRROOOONNNNMMMEEEENNNNNTTTTTSSSSSSS CREATING MORE AGILE, RESPONSIVE ENVIRONMENTS IIIINNNNCCCCRRREEEAAASSSIIINNNGGG EEEFFFFFFIICCCCIIIEEEENNNNNCCCCYYY TTTHHHRRROOOOUUUUGGGHHHH AAAAUUUUTTTTOOOOMMMAAAATTTTIIIOOOONNNN INCREASING EFFICIENCY THROUGH AUTOMATION MMMMIIIITTTIIGGGGAAATTTTIIIIINNNNNGGGG RRRRRIIIISSSSSKKKK ––– SSSOOOO YYYYYOOOOOUUUU CCCCCAAAAANNNNN IIIIINNNNNNNNNOOOOOVVVVVAAAATTTTTTEEEEEEE IIIIIIIINNNNNNN CCCCCCCCCCOOOOOOOOOOOMMMMMMMMMMMMPPPPPPPPPPPPLLLLLLLLLLLLEEEEEEEEEEEEETTTTTTTTTTTTEEEEEEEEEEE SSSSSSSSSSSSSEEEEEEEEEEEECCCCCCCCCCCUUUUUUUUUUUURRRRRRRRRRRIIIIIIIITTTTTTTTTTTTYYYY MITIGATING RISK – SO YOU CAN INNOVATE IN COMPLETE SECURITY GLOBAL MANAGED NETWORK OPERATIONS CENTRE WITH COE´S IN DUESSELDORF, WARSAW, DUBLIN & BRUSSELS OPERATING 24/7 OVER 50 YEARS EXPERIENCE OF DELIVERING COMMUNICATIONS SOLUTIONS ISO27001 & ISO9001 CERTIFIED €165 MN TURNOVER HIGHEST LEVELS OF ACCREDITATION WITH THE LEADING UC SUPPLIERS

O U R O F F E R THRIVE IN TODAY’S EVER-CHANGING BUSINESS ENVIRONMENTS, WITH TECHNOLOGY SOLUTIONS, SERVICES AND INNOVATIONS FROM DAMOVO. UNIFIED COMMUNICATIONS AND COLLABORATION Connect teams, boost agility and innova on Drive loyalty, eﬃ ciency and value for your customers CONTACT CENTRE WHETHER YOU NEED SIMPLE FIXES, BESPOKE CONSULTANCY OR A LONG-TERM PARTNER PROVIDING FULLY-MANAGED SERVICES, WE’RE HERE FOR YOU. OUR SOLUTIONS CAN BE DELIVERED VIA ON PREMISE, THROUGH THE CLOUD OR VIA A HYBRID APPROACH. AQUILA, OUR ENTIRE SPECTRUM OF OUR CLOUD OFFERINGS, VARIES FROM PUBLIC TO PRIVATE CLOUD SOLUTIONS. YOU’LL HAVE A TEAM OF EXPERTS ON YOUR SIDE WHO ARE ALWAYS READY TO GO THE EXTRA MILE TO MAKE YOUR PROJECTS – AND YOUR BUSINESS – A SUCCESS. ENTERPRISE NETWORKS Create strong founda ons for your digital aspira ons SECURITY Never, ever, compromise Plan, build, run, op mize over the whole life cycle SERVICES GLOBAL MANAGED SERVICES FOR SYSTEMS INTEGRATORS Remove global complexity

U N I F I E D C O M M U N I C AT I O N S A N D C O L L A B O R AT I O N BUILD INTO YOUR BUSINESS THE POWER TO ADAPT AND STAY AHEAD OF THE GAME – WITH UNIFIED COMMUNICATIONS AND COLLABORATION (UCC) SOLUTIONS. UCC GIVES YOUR TEAMS THE TOOLS TO COLLABORATE AND INNOVATE. IT BOOSTS PRODUCTIVITY AND REDUCES COST. IN FACT, UCC CAN BECOME THE DRIVER FOR SMARTER WORKING ACROSS YOUR WHOLE ORGANISATION. A UNIFIED APPROACH GOLD-STANDARD PROVIDERS COST EFFICIENT FROM START TO FINISH UCC brings all your communications channels We work with providers including Avaya, Cisco, together – including voice – in one simple interface. Microsoft, Mitel and Unify to bring you innovative, Replacing multiple communication channels with one uniﬁ ed approach can create eﬃ ciencies for the users, DESIGNED FOR YOU We keep you ahead with approaches that are designed to meet the exact needs of your organisation. Which means you can be sure of resilient solutions, incorporating any device – and as and deliver signiﬁ cant cost savings. We will take this part of your Internet of Things. one step further by also integrating with your legacy systems or 3rd party applications to fully connect your people, processes and systems. ON PREMISE, IN THE CLOUD, OR HYBRID APPROACH consistently smooth communication and collaboration, Whether you need physical servers, want all your every single time. information in the cloud – or a mixture of both – we make it happen. C H EC K O U T O U R U S E CAS E S TO S E E T H E T Y P E S O F D I G I T I Z AT I O N P ROJ EC T S W E H AV E D E L I V E R E D A N D G E T I N S P I R E D FO R YO U R OW N B U S I N E S S : “ D a m o v o c a m e h i g h l y r e c o m m e n d e d b y a n u m b e r o f c o n t a c t s . O n e o f t h e m o s t i m p o r t a n t t h i n g s a b o u t D a m o v o f o r u s w a s t h a t t h e y ’ r e b i g e n o u g h t o t a k e c o n t r o l o f a c o m p l e x t a s k o f t h i s n a t u r e – b u t t h e y ’ r e n o t s o b i g t h a t w e d o n ’ t m a t t e r t o t h e m . T h e y c a r e t h a t t h e y d e l i v e r – a n d t h i s i s i m p o r t a n t .” STATE-OF-THE-ART UCC FOR A TAKING A FINANCIAL SERVICES STATE-OF-THE-ART HOSPITAL ORGANISATION INTO THE FUTURE C O R P O R AT E D I R E C TO R I C T LU C V E R B I S T Find out how we helped to improve pa ent care and experience at a Swiss hospital. Discover how we transformed working life at a leading FS company. G R E E N YA R D

C O N TAC T C E N T R E NO-ONE WANTS TO WAIT FOR A LONG TIME IN A CALL QUEUE, OR HEAR THE CENTRE AGENT SAY: “SORRY, THE SYSTEM IS SLOW TODAY.” CUSTOMERS WANT SPEED. THEY WANT TO FEEL VALUED. THEY WANT YOU TO BE THERE 24/7, ACROSS MULTIPLE CHANNELS. THIS IS WHY THE FOUNDATION OF ALL SUCCESSFUL CONTACT CENTRES IS MODERN, FUTURE-PROOF INFRASTRUCTURE. WHEN YOU PARTNER WITH DAMOVO, THIS IS EXACTLY WHAT YOU GET. WE DESIGN AND DEPLOY THE INFRASTRUCTURE THAT LETS YOU GIVE CUSTOMERS A HOLISTIC, PERSONALISED EXPERIENCE. IT ALLOWS YOU TO KEEP CONTROL OF INTERACTIONS ACROSS ALL CHANNELS. AND IT GIVES YOU THE ABILITY TO YOU MONITOR, ANALYSE, CARRY OUT QUALIFY ASSURANCE AND BOOST EFFICIENCIES, ALL THROUGH ONE CENTRALISED SYSTEM. TRANSFORMING CUSTOMER EXPERIENCE EMPOWER TEAMS TOTAL INTEGRATION Your customers can reach you faster, have their queries answered more eﬃ ciently and have agents When everything comes together in one powerful Whatever you need to integrate – CRM platforms, system, you can reduce average handling time and databases, UCC and third-party software – we can follow their journey across multiple channels. promote the exchange of knowledge and interactions make it happen. When you integrate your contact between employees. OPTIMISE OPERATIONAL EFFICIENCY Let the technology do the heavy lifting of routing, KEEP TRACK OF COMPLIANCE AND QUALITY centre system with UCC, you can easily include subject matter experts into conversations, using video calling, desktop sharing and chat applications. monitoring and managing calls. And make full use of Monitor and optimize compliance, quality and KPI’s automation – from automatic call backs through to while maintaining all required privacy rules. HOWEVER YOU WANT TO WORK self-service options. We can design and deploy a system that’s completely in the cloud, on premise, or a hybrid of both. FIND OUT HOW WE HAVE CREATED VALUE AND LOYALTY FOR OUR CUSTOMERS BY OPTIMISING THEIR CONTACT CENTRE CUSTOMER INTERACTIONS: INTELLIGENT SELF-SERVICE SOLUTION FREES UP CONTACT CENTRE AGENTS TIME FOR MORE COMPLEX INTERACTIONS ADVANCED COMMUNICATIONS Discover how a large insurance and ﬁ nancial services provider has reduced call volumes with a intelligent self- service solu on. IN THE BANKING SECTOR Explore how we streamlined a bank’s IT systems, delivering a centralised UCC and modern omnichannel contact centre. “ I f w e h a v e a t e c h n i c a l p r o b l e m , w e k n o w t h a t w e c a n r e l y o n o u r p a r t n e r s D a m o v o a n d G e n e s y s t o m a k e s u r e t h a t e v e r y t h i n g i s s o l v e d .” P E T E R BA S S E H E A D O F WO R K FO R C E M A N AG E M E N T, D E U T S C H E G L A S FA S E R W H O L ES A L E G M B H Read how Damovo modernised Deutsche Glasfaser’s customer service infrastructure in a record 2-week meframe.

E N T E R P R I S E N E TWO R K S YOUR NETWORK INFRASTRUCTURE CAN ACCELERATE YOUR BUSINESS GROWTH – OR HOLD IT BACK. E XPLORE HOW OU R AT DAMOVO, WE KNOW YOUR NETWORK IS A STRATEGIC RESOURCE. SO WE CREATE IT TO ALIGN WITH STRATEGIC INITIATIVES THAT IMPROVE OPERATIONAL EFFICIENCY AND ENHANCE USABILITY AND CUSTOMER EXPERIENCE. CUSTOME RS HAVE TAKE N ADVANTAG E S OF THE L ATE ST NET WORKING TECHNOLOG IE S TO IMPROVE E FFICIE NCY: DIGITAL READINESS MORE EFFICIENT, INTELLIGENT ROUTING NO DOWN TIME Legacy LAN and Wi-Fi infrastructure, outdated Traditional WAN architecture can be limited and Our innovative network managed services keep your operations practices and traditional data centre architectures are often not suﬃ cient to meet the create bottlenecks. So we help you shift to cloud business running 24/7. Which means you have full infrastructure and applications with SD-WAN, carrier- control at all times. demands of today’s digital business. We evaluate your agnostic management and connectivity. network’s ﬁ tness for digital initiatives and support you through transformation. OPERATIONAL EFFICIENCY AND SIMPLICITY With the latest automation and software deﬁ ned technologies you can save time and money, create full transparency, manage risk and improve security. With Damovo at your side, you’ll be able to route traﬃ c more eﬃ ciently across networks, combining connection types – including broadband, LTE and MPLS. As a bonus, these technologies give you insights into application and network performance – which are both key to improving user experience. FUTURE READY Your new network will be intelligent, transparent and programmable – so it can be even more responsive to PROVIDING WI-FI FOR A business needs. WHOLE CITY Discover how we helped a German municipality to provide free, on-the-go Wi-Fi to its ci zens and visitors as part of its exis ng network. A FUTURE-READY APPROACH IN A CHANGEABLE SECTOR A chemicals company knew it wanted to digi se, but couldn’t provide speciﬁ cs. So we created a network that was ready for anything.

S EC U R I T Y IN AN INCREASINGLY CONNECTED WORLD, YOU NEED TO PROTECT YOUR SYSTEMS FROM HACKERS, SAFEGUARD DATA AND ENSURE BUSINESS CONTINUITY. WHICH IS WHY WE BUILD YOUR SYSTEMS TO KEEP YOU IN CONTROL AT ALL TIMES – MAKING YOU SECURE BY DESIGN. TOGETHER WITH OUR AFFILIATED SECURITY EXPERT LARES, WE ENSURE THAT SECURITY AND PRIVACY CONSIDERATIONS ARE AN INTEGRAL PART OF EVERYTHING WE DO – FROM CONCEPTUAL DESIGN TO PROJECT IMPLEMENTATION AND SERVICE OPERATION. TESTING & ANALYSIS MANAGING VULNERABILITIES SECURE CONNECTIVITY AND RESOURCES We can help your organization validate its security posture through oﬀ ensive security-focused services If potential issues and associated risks are identiﬁ ed, we help you to remediate them and ensure ongoing Flexible working is now the norm – so it’s crucial that security and compliance exists beyond the oﬃ ce walls. such as complex adversarial simulations, network protection in the future. Historically, industry Whether your teams are working onsite or remotely, penetration testing, application security assessments, assessments focus on the negative aspects of your you can be conﬁ dent that your network is protected insider threat assessments, incidence response and organization’s security program. We are committed to down to the very last endpoint. forensics, vulnerability research, and continuous highlighting where gaps may exist and working closely security testing. with you to build a mature security program capable of defending against any adversary you may face. BUILDING A COST-EFFECTIVE ISMS We help you to identify core elements of your Information Security Management System (ISMS). CHECK OUT HOW WE HAVE PROVIDE D OU R CUSTOME RS WITH THE PROTEC TION THEY NE E D AGAINST SECU RIT Y THRE ATS: WINNING THE RACE AGAINST HACKERS Find out how we built a Vulnerability Management Programme that goes far beyond simple patch management. ARE YOU SECURE? Discover if you have vulnerabilities in your network with our security testing services.

S E R V I C E S OUR TEAMS OF HIGHLY-QUALIFIED CONSULTANTS, TECHNOLOGY SPECIALISTS AND PROJECT MANAGERS DEVELOP INNOVATIVE APPROACHES THAT MAKE SURE YOUR INFRASTRUCTURE AND APPLICATIONS KEEP PACE WITH BUSINESS NEEDS. OUR PORTFOLIO OF PROFESSIONAL AND MANAGED SERVICES THAT CAN BE TAILORED TO YOUR REQUIREMENTS, FROM A SIMPLE “BREAK & FIX” OFFERING TO A COMPLETE MANAGED SERVICE OFFERING THAT WILL OPTIMISE YOUR ICT ENVIRONMENT. OUR MODULAR OPERATING PLATFORM SERVICEPLAZA HAS BEEN DESIGNED TO ENABLE YOU TO AUTOMATE AND STREAMLINE PROCESSES ACROSS YOUR ORGANISATION – AS WELL AS CREATING TRANSPARENCY. TECHNOLOGY TO FULFIL YOUR STRATEGY MANAGED SERVICES We don’t simply caretake your IT. We help you to Our portfolio of tailored, managed services ensures continuously develop your digital transformation your ICT estate is supported seamlessly. Our goal is roadmap – providing technology road-mapping to keep disruption to a minimum, proactively monitor HELPING SHIPPING FIRM TO INCREASE PRODUCTIVITY Discover how we helped a leading European company to improve container handling through digi sed workﬂ ows. CONSULTING PROJECT AND TRANSITION MANAGEMENT PROFESSIONAL AND INTEGRATION SERVICES workshops, business impact assessments and by your IT environment and identify potential downtime consulting with key stakeholders. issues before they become a problem for you and STANDARDIZATION IS THE KEY Our consultants analyse your IT’s ability to deliver We’ve implemented and migrated thousands of When you need to integrate UCC, contact centres against strategic goals. They advise on technology high-proﬁ le projects. Which means our world-class and/or enterprise networks, you can rely on our FLEXIBLE SLAs benchmarks – carrying out network assessments, project managers and directors know how to mitigate knowledge of the technology, the process that security audits and voice readiness checks. They risks before they arise. We also help your teams to underpin them and your business goals. also consult on the best procurement and operating transition too, with our successful User Adoption models for your organisation. Management approach. your customers. 24/7 SUPPORT You decide on a case-by-case basis the impact any incident could have on your business Our customers access speedy, competent support operations. Then we provide consistent support, from our multilingual Global Operations Centre, around wherever you are in the world. the clock, 365 days a year. Explore how we delivered a new UCC plat- form for an IT services company, managing the rollout and daily opera ons for more than 50,000 users.

GLOBAL SERVICES FOR SYSTEMS INTEGRATION PARTNERS DAMOVO HAS A PROVEN GLOBAL DELIVERY CAPABILITY ACROSS 150+ COUNTRIES. THROUGH OUR GLOBAL SERVICES BUSINESS, WE WORK DIRECTLY WITH MANY LARGE SYSTEMS INTEGRATORS TO SUPPORT THE TECHNOLOGY REQUIREMENTS OF THEIR INTERNATIONAL CUSTOMERS. WE OFFER GLOBAL MANAGED SERVICE CAPABILITY IN VOICE, DESKTOP SUPPORT, CONTACT CENTRE AND ENTERPRISE NETWORKS. USING OUR FLEXIBLE RESOURCING MODEL AND NETWORK OF ACCREDITED PARTNERS, WE CAN WORK SEAMLESSLY AS PART OF YOUR TEAM TO OFFER YOUR CUSTOMERS A COMPETITIVE INTERNATIONAL SERVICE DELIVERY MODEL. OUR INNOVATIVE APPROACH TO MANAGED SERVICES, COUPLED WITH PROCESSES, SYSTEMS AND PEOPLE, MAKES US AN EASY CHOICE FOR DELIVERING COMPLEX TECHNOLOGY PROJECTS ACROSS MULTIPLE LOCATIONS. WE DELIVER RESULTS THROUGH OUR: Global presence Managed services capability Technological expertise with all leading technology vendors Global program management Commercial ﬂ exibility and agility expertise GLOBAL MANAGED VOICE SUPPORT FOR 95,000 PEOPLE Damovo delivers global managed voice support to a leading global consumer goods company –successfully reducing costs and improving services for 95,000 employees across the world. ENHANCED COMMUNICATION AT A GLOBAL MANUFACTURER Discover how we enabled a large manu- facturer to improve employee accessibil- ity with a new communica ons solu on across 60 loca ons in 31 countries. DESKTOP MANAGED SERVICES ACROSS 15 COUNTRIES Following a successful merger between two global food manufacturers, Damovo took over the desktop support of the en re newly merged estate – which comprised of over 4,500 employees in 15 countries across Europe, the Middle East and Africa.

HIGHEST LEVELS OF ACCREDITATION – We hold the highest levels of accreditation with the leading UC technology suppliers. O U R PA R T N E R S DELIVERING COMMUNICATION SOLUTIONS HAS BEEN OUR BUSINESS FOR MORE THAN 50 YEARS. WE HAVE DEVELOPED AN EXTENSIVE PARTNER NETWORK THAT WE ARE PROUD OF. DAMOVO WORKS WITH WORLD CLASS TECHNOLOGY PARTNERS TO DELIVER THE SOLUTION THAT FITS BESTS FOR YOU – WHETHER IT IS BEST OF BREED, OR EVERYTHING FROM ONE SOURCE. YOU CAN TRUST IN US THAT WE WILL FIND THE RIGHT SOLUTION THAT MEETS YOUR BUSINESS AMBITIONS. HOWEVER COMPLEX YOUR NEEDS, WE HAVE THE EXPERTISE TO DELIVER – WITH A GLOBAL ECOSYSTEM OF TRUSTED SERVICE PARTNERS. Explore more technology partners we also trust in our Contact Centre, Enterprise Networks and Security proposi ons.

W E M A K E T H E D I F F E R E N C E ACROSS THE WORLD, OUR TEAMS WORK TO GET THE VERY BEST RESULTS FOR OUR CUSTOMERS. THESE ARE SOME OF THE ATTRIBUTES THAT ENABLE US TO MAKE A BIG DIFFERENCE: INNOVATIVE APPROACH WE NEVER FORGET USER ADOPTION Developing forward-looking solutions to meet the speciﬁ c needs of our customers is hardwired into the A successful project does not stop at the implementation stage. We oﬀ er a wide range of user way we work. You’ll ﬁ nd we go much further than the adoption services to ensure your ICT transformation standard portfolios of our technology vendors. project is a complete success for you and your Visit our Use Case factory to ﬁ nd out more. employees. ALWAYS AUTOMATING OUR CULTURE We constantly examine how we can bring We are passionate about communication and being automisation to all aspects of the services we design the catalyst for connecting businesses. Our team of and deliver. over 650 employees is as diverse as the solutions we oﬀ er. Together, we innovate and make a diﬀ erence for our customers. We are big enough to deliver but small enough to care. L E T ’ S TA L K HOWEVER BIG OR SMALL YOUR PROJECT, HOWEVER DEVELOPED YOUR THINKING, WE’D LOVE TO TALK. Damovo is an international ICT service provider supporting business customers across the world on their path to digitization. The portfolio includes solutions in the areas of Unified Communications & Collaboration, Enterprise Networks, Contact Centre, Cloud Services, Security and Global Managed Services. With its technology and services Damovo enables seamless connection across people, processes and systems - creating transparency and agility, whilst providing the network stability and security customers require in today’s business environment. Its customer base includes major corporations around the world. Damovo has a regional presence across Europe, the Americas and APAC with more than 650 employees, offering a global support capability in over 150 countries. Further information can be found at damovo.com.